As part of your relationship with us, we want to ensure you have all of the information you need to effectively manage your accounts. Our goal is to provide you with as many options as possible for receiving your account documents. We are required by law to give you certain information "in writing" - which means you are entitled to receive it on paper. We may provide this information to you electronically, instead, with your prior consent. We also need your general consent to use electronic records and signatures in our relationship with you. So, before you use our Electronic Services you must review and consent to the terms outlined below.
In this consent:
1. Consent to Electronic Delivery
By selecting the "I AGREE" button, you specifically agree to receive and/or obtain any and all Spring EQ related "Electronic Communications" as defined herein via www.springeq.com. This includes electronic communications related to your account from Spring EQ's third party servicers. You specifically consent to receive electronic mail (email) and online communications and disclosures regarding your account instead of by regular mail. Except as noted below or otherwise at our discretion communications will not be furnished on paper.
Your consent will apply to all information we send to you, or disclose or communicate to you online, relating to your account, including monthly billing statements, and any disclosures that are required by law to be in writing, including, without limitation, Truth In Lending Act disclosures and tax forms. The term "Electronic Communications" includes, but is not limited to, any and all current and future notices and/or disclosures that various federal and/or state laws or regulations require that we provide to you relating to any documents you sign, as well as such other documents, statements, data, records and any other communications regarding your www.springeq.com relationship with Spring EQ.
If you change your email address, you agree to call us at 1-888-978-9978 and update your email address. You accept Electronic Communications provided via www.springeq.com as reasonable and proper notice, for the purpose of any and all laws, rules, and regulations, and agree that such electronic form fully satisfies any requirement that such communications be provided to you in writing or in a form that you may keep.
2. Your consent covers all Spring EQ Products; Privacy Policies
Your consent covers all Communications relating to any Spring EQ Product. Your consent remains in effect until you give us notice that you are withdrawing it.
From time to time, you may seek to obtain a new Spring EQ Product from us. When you do, we may remind you that you have already given us your consent to use Electronic Records and signatures. If you decide not to use Electronic Records and signatures in connection with the new product or service, your decision does not mean you have withdrawn this consent for any other Spring EQ Product.
3. Electronic Signature Agreement
By selecting the "I AGREE" button, you acknowledge that you have read, understand and agree to the following:
4. Paper version of Electronic Communications
You may request a paper version of an Electronic Communication. You acknowledge that Spring EQ reserves the right to charge you a reasonable fee for the production and mailing of paper versions of Electronic Communications, unless charging a fee is prohibited by applicable law. To request a paper copy of an Electronic Communication contact us at 1-888-978-9978.
5. Revocation of electronic delivery
You have the right to withdraw your consent to receive/obtain Electronic Communications at any time. You acknowledge that Spring EQ reserves the right to restrict or terminate your access to www.springeq.com if you withdraw your consent to receive Electronic Communications. If you wish to withdraw your consent, contact us at 1-888-978-9978 or write to us at: Spring EQ: 2929 Arch Street, Suite 500, Philadelphia, PA 19144. Your withdrawal of consent will become effective after we have had a reasonable opportunity to act upon it.
6. Valid and current email address, notification and updates
You agree to keep Spring EQ informed of any changes in your email address. You may modify your email address by calling us at 1-888-978-9978. Spring EQ may notify you through email when an Electronic Communication or updated agreement pertaining to www.springeq.com is available. Spring EQ may also use www.springeq.com for Electronic Communications. It is your responsibility to use www.springeq.com regularly to check for Electronic Communications and to check for updates to this Agreement. If you have given us another type of electronic address such as an electronic address or mobile phone number for SMS text messages you may change address by calling us at 1-888-978-9978.
7. Controlling Agreement
This Agreement supplements and modifies other agreements that you may have with any Spring EQ entity. To the extent that this Agreement and another agreement contain conflicting provisions, the provisions in this agreement will take precedence (with the exception of provisions in another agreement for an electronic service which provisions specify the necessary hardware, software and operating system, in which such other provision controls). All other obligations of the parties remain subject to the terms and conditions of any other agreement.
8. Hardware, software and operating system requirements
You must be able to view, print, and retain information presented on-screen in order to e-sign. By selecting the "I AGREE" button, you confirm that you are able to view Hyper Text Markup Language (HTML) files and read Adobe PDF files. If you are not able to do this, please make sure that you have Adobe Acrobat Reader installed on your computer.
It can be downloaded for free HERE. You also confirm that your web browser meets the following requirements:
By selecting the "I Agree" button, you represent to us that you have the necessary hardware and software, as stated above.
9. Changes to hardware or software requirements
If our hardware or software requirements change, and that change would create a material risk that you would not be able to access or retain your Electronic Records, we will give you notice of the revised hardware or software requirements. Continuing to use Electronic Services after receiving notice of the change is reaffirmation of your consent.
10. By accepting this notice, you confirm to us that:
*It is recommended that you print a copy of this Agreement for future reference.