Q: Why do some names appear to be missing from the borrower selection screen?

• Direct Deposit Bank Account Verification is only permissible for borrowers who are legally agreeing to the terms of credit, so only the Primary and Co-borrowers are listed. Bank accounts associated solely with Title-Only parties, or other parties not subject to the terms of credit, are not eligible as direct deposit accounts.

  Q: Can I verify multiple bank accounts?

• No, only one account can be verified for ACH Direct Deposit.

  Q: What type of accounts can I verify?

• You can verify any Checking or Savings accounts.

  Q: What happens if PLAID does not have my banking institution available for verification?

• You will receive a notification ‘no results found’ and you can try to search another bank, if applicable, or if not, can exit the site and your Loan Team will advise on next steps.